There are many responsibilities a supervisor or leader must become skilled in: setting clear expectations and goals, clarifying roles and responsibilities, learn to give appreciative and developmental feedback, when and how to delegate, how to appropriately monitor performance and more. This two-day program offers the participant a solid structure for learning new or enhancing basic skills no matter how seasoned or unseasoned they are in supervision.

This course also offers a new way to balance being a supervisor, being a teacher and a friend for those we work with. It will help any supervisor Increase their skill in managing, monitoring, and maintaining excellence, individually, as a team, as a culture, and as an entity.

Skills that are covered in this training:

• Taking initiative and accountability.
• Clarify roles and responsibility.
• Setting goals, standards, and expectations.
• Giving direction.
• Delegating tasks.
• Gaining agreement.
• Accountability.
• Assessment and monitoring.
• Giving feedback.
• Managing friends who report to us.

As a result of the training, participants are able to:

• Become more proactive using solid supervisory skills.
• Clarify who needs to do what, by when, and with whom.
• Create a team of initiative takers.
• Set clear and manageable goals.
• Learn how to engage people to commit to those goals.
• Understand where their staff are in relation to those goals at all times.
• Understand when to delegate and how to monitor.
• Learn the value of giving ongoing feedback.
• Learn how to give both motivational appreciative and opportunity feedback.
• Shift the paradigm for giving feedback and see feedback as a gift not a punishment.
• Help others see their progress and achievement.
• Hold people accountable based on objectives.

Performance measures:

• A culture of feedback is welcomed and embraced.
• Improved ability to help others think about pointers to success.
• An ongoing level of appreciation, acknowledgment, and recognition of staff is expressed.
• Ease in setting clear expectations in a systematic way.
• Clarity about who is doing what, when, where, and how.
• Ability to close gaps between desired outcomes and current level of achievement.