STEP uP Program

Strategic Team Excellence Planning™ (STEP uP™)

STEP uP is a facilitated team conversation that helps the team as a whole and each individual on a team link their own job results and their own behavior to the greater outcomes of their organization.

Throughout the STEP uP program the team will review required team results and link them to the way the team goes about their work as individuals and as a group. The program addresses current impact on clients and ways to bring about possible new levels of impact that will move both their clients and their coworkers from satisfied to elated.

The STEP uP program provides a space to have the meaningful group conversation that goes beyond status reporting by working on the fundamental elements of how to choose to have greater impact. The facilitated conversation has the team look candidly at their current driving beliefs about their team, the use of language and the levels of communication, and internal team agreements which drives their contribution and bearing on the bigger picture.

Outcomes of the STEP uP program include:

  • Positive feedback on ways to increase personal and team effectiveness.
  • Deeper commitment and connection to individual, team, and organizational success.
  • A new team credo to guide the path forward.
  • A team leader with a new level of facilitation skills and process that can be used year after year.

Step 1: Preparation

The STEP uP facilitator will meet with the team leader to:

  • Customize the program with the team leader, by determining issues and areas of focus to be included in the process.
  • Select length of program based on number of participants.
  • Review the concepts and steps the program.
  • Design the role of the team leader as co-facilitator and/or participant.
  • Create brief pre-program questionnaire from STEP uP list of optional questions.

Step 2: Participant Preparation

Provide team leader with an email to send to their team members. The email includes:

  • The context for STEP uP
  • Program agenda.
  • Pre-program questionnaire to be answered by team members and sent back to the facilitator to prepare for workshop.

Step 3: Program Overview

Key objectives for a whole team STEP uP facilitated conversation:
  • Decide on a team legacy that will compel the team to strive for outcomes of excellence.
  • Differentiate what the team does now or how the team acts now that is useful or not?
  • Choose what will be required in what the team does or how the team acts in order to reach the legacy?
  • Map and link the following areas together:
  • Team Legacy » Department Objectives » Team Results » Team Strengths and Weak Spots » Team Critical Actions » Team Communication » Team Beliefs and Attitudes.
Key objectives for individual STEP uP Impact Seat process:
  • Each team member gives constructive, valuable feedback to each other team member who takes their turn in the Impact Seat.