Those who lead, supervise, or assist others will have a much greater impact and more influence when they add coaching skills to their toolkit. This course gets to the bottom line about what employees want from their manager. This course helps the manager empower others to be even more responsible, accountable and self-motivated. It provides a conversational approach to helping others learn and develop in-the-moment

In this highly interactive workshop, Judith Wilson, Master Certified Coach, teaches participants foundational coaching skills adapted from prominent coaching training institutes across the United States. Participants learn to master techniques that leave them more effectively able to listen at an engaged level, use inquiry to draw forth best thinking and add value to every conversation, and get comfortable reflecting forthright and direct feedback. Participants are introduced to new ways to balance their leadership style between directive and supportive approaches, and create all-round better organizational communication. Coaching is not another initiative or role to play. It is the ability to use of simple yet dynamic conversational approach, engaging others to take more initiative and grow on-the-job.

Managers and supervisors who have taken the course report that as they include the coaching approach into their daily relationships with others, they are seen as more caring, attentive, approachable, honest, valuable and a leader who is able and willing to develop others.

Key skills covered in this workshop

• Listening at an engaged level.
• Inquiring for their sake.
• Sharing appropriately.
• Giving feedback.

The coaching framework provides structure for coaching

• Clarify the focus. Get to the point of the coaching conversation.
• Identify the goal. Know where the conversation is heading.
• Develop solutions. Identify what is needed or required to move from point A to point B.
• Create accountability. Call forth commitment and ownership.

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As a result of the Coaching Skills training, participants are able to:

• Utilize a solid four point framework for all coaching conversations.
• Develop their coaching mindset.
• Use four key skills as a foundation for helping others develop their thinking.
• Use simple language that engages and includes.
• Be able to be forthright with feedback and observation.
• Identify what a person really needs specific to each unique situation.
• Balance directive and supportive styles of leadership so that partnership really brings better results.
• Use coaching for performance empowerment, enhancement and improvement through on-the-job development.
• Gain even more commitment and accountability from others.

Performance measures:

• Able to move people through challenges, decisions, lack of motivation or confidence to higher levels of performance.
• Promote better relationships.
• Use coaching to accelerate team progress toward organizational objectives.
• Create an environment of trust that supports the professional development and growth of others.
• Create a coaching culture.
• Develop more self-reliance in others.
• Determine situations when coaching is appropriate for helping others reach a higher level of performance.
• Always leave a conversation with clarity and agreement.
• Improve retention of employees through improved relationships.
• Create a greater level of rapport with those they lead or work with.
• Help the leader gain more time to put their attention on other areas of their job aside from the people.
• Aid in the participant's relationships both inside and outside the organization.
• Morale and retention are improved.

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Sample Formats

• 1.5-day format — includes training and practice in two full skills, introduction to one additional skill and the use of the coaching model. Participants practice in real time with each other.
• 2-day full length format — includes training in all four skills and full coaching model. Extensive participants practice in real time with each other. Participants plan and practice for on-the-job conversations. Includes table team discussions about dealing with high-performers and challenging situations.
• Each class can accommodate up to 30 participants.

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