Results
What are the tangible and intangible results from coaching so far?
In a survey of executives who worked with a coach, a report (pdf download) by McGovern, Lindemann, Vergara, Murphy, and Warrenfeltz for the Manchester Review (2001-Volume 6-Number 1) found the following results:
| Tangible Results | Intangible Results | ||
|---|---|---|---|
| Productivity | 53% | Improved Relationships: Reports | 77% |
| Quality | 48% | Improved Relationships: Stakeholders | 71% |
| Organizational Strength | 48% | Improved Teamwork | 67% |
| Customer Service | 39% | Improved Relationship: Peers | 63% |
| Reduced Complaints | 34% | Improved Job Satisfaction | 61% |
| Retention | 32% | Reduced Conflict | 52% |
| Cost Reductions | 23% | Improved Relationships: Customers | 37% |
| Bottom Line Profitability | 22% | Other Intangibles | 31% |
| Top Line Revenue | 14% | ||
More Research Papers
- Next Generation Organizations: 9 Key Traits (February 2011, pdf)
- Sherpa Executive Coaching Survey (2011, pdf)
- Executive Coaching: Does leader behavior change with feedback and coaching (2009, pdf)
- The Coaching Conundrum 2009 - Building a coaching culture that drives organizational success (2009) (require free registration)
- ICF Global Coaching Client Study (April 2009, pdf) (scroll to page vii, titled What Results do Clients Achieve From Coaching)
- Can Coaching Be Measured (ppt)
- Coaching and Philanthropy Project: Action Guides for Grantmakers, Nonprofits, and Coaches (February 2010, html)
- The Leadership Development Program for Women Executives in Underserved Communities (June 2007, pdf)
- Mission Critical: The State of CEO Leadership in California Community Clinics (2009, pdf)
- The Pipeline Promise: A Study of Emerging Leaders in California Community Clinics (2009, pdf)